Loyalty solutions technology company Chirpify has introduced three enhancements to its platform. Chirpify provides conversational conversion and social media solutions which improve customer engagement acquire data, and increase revenue.
Chirpify Reply Rewards listens on social networks for topics of interest to the brand which allows marketers to proactively interact with clients. Brand moderators can view someone’s history with the brand and also integrate with CRM and loyalty databases. Brands can store rewards for members and provide them should a person register in the future.
Chirpify Moderation lets brands review and filter social media posts with criteria that can provide or remove awards. It can quickly link to a user’s Twitter profile.
Language Translation provides automated social media responses in the user’s native language
“Consumers are increasingly savvy and more demanding of brands,” CEO Chris Teso said. “With the combination of automation, moderation, and surprise and delight that can be dialed to any organization’s unique needs, we give marketers the ability to grow engagement, loyalty and spend among even the most demanding of customers.”