Cogito Series A to help grow voice analytics company

Customer engagement behavioral analytics company Cogito has raised $5.5 million in Series A funding. The infusion enables Cogito to grow its sales, marketing and customer service staff.

Romulus Capital led the round, while Salesforce Ventures also participated.

Managing Partner Krishna Gupta explained why Romulus got involved.

“Cogito helps customer care organizations increase customer satisfaction, decrease agent churn and improve productivity through more empathetic and caring conversations. Its technology, grounded in fifteen years of MIT Media Lab and DARPA-sponsored research, reveals unconscious signals in the human voice that improve how people relate to each other,”

“Our experience has shown there is high demand for companies that can process complex data and produce real-time, actionable insights.”

Cogito offers behavioral guidance and engagement levels to customer service staff in real-time, enabling them to more productively interact with customers.

Free newsletter signup
I agree to have my personal information transfered to MailChimp ( more information )
Never miss another Bankless Times news story as we send you hand-picked articles every morning
We hate spam. Your email address will not be sold or shared with anyone else. You will only receive our daily newsletter. You can unsubscribe at any time.