Customer engagement behavioral analytics company Cogito has raised $5.5 million in Series A funding. The infusion enables Cogito to grow its sales, marketing and customer service staff.
Managing Partner Krishna Gupta explained why Romulus got involved.
“Cogito helps customer care organizations increase customer satisfaction, decrease agent churn and improve productivity through more empathetic and caring conversations. Its technology, grounded in fifteen years of MIT Media Lab and DARPA-sponsored research, reveals unconscious signals in the human voice that improve how people relate to each other,”
“Our experience has shown there is high demand for companies that can process complex data and produce real-time, actionable insights.”
Cogito offers behavioral guidance and engagement levels to customer service staff in real-time, enabling them to more productively interact with customers.