Global fintech firm Fiserv and Cisco have agreed to a partnership are partnering to develop solutions to help financial institutions enhance internal collaboration and drive customer engagement. Those solutions will include virtual appointments with banking experts and secure wireless connections in support of a universal banking model.
Fiserv will offer the solutions via Sentry Performance SolutionsSM, a portfolio including network services, hosting services, network security services, hardware and software life cycle management, and unified communications services.
Optimal strategies must be flexible and omnichannel, Fiserv’s President of Depository Institution Services Byron Vielehr said.
“Communication today means having the flexibility to call, meet, share or message instantly, using whatever device you prefer, in a way that strengthens relationships and increases productivity.
“Our partnership with Cisco puts Fiserv at the forefront of enabling our clients’ branch transformation strategies, and allows them to deliver services with the reliability, speed and efficiency consumers expect.”
Continued improvements in the supporting technology made this the time to jump in, IDC Financial Insights’ Marc DeCastro said.
“The technology required to transform the branch has reached a point where the benefits can no longer be ignored. The end result of transforming the branch will be when the right mix of technology and personnel allows the financial institution to immediately engage with the customer as opposed to the customer engaging with the financial institution, and both can mutually reap the benefits.”
Fiserv clients have access to Cisco workforce services such as the workforce experience solution which allows internal teams and product specialists to interact and collaborate via advanced, unified messaging, audio, video and web meeting capabilities, on any device, from any location. Video-based remote expert services allowing financial institution staff to hold virtual face-to-face meetings with bank customers or credit union members is also possible.
“Meeting consumers’ increased expectations and driving a more efficient workforce are critical in the banking and credit union industries,” says Sandy Hogan, Vice President of Cisco’s Business Transformation Group. “We are delighted to partner with Fiserv to drive those objectives by enabling key digital capabilities through our cloud managed infrastructure and collaboration platform.”