Human risk analytics company RedOwl has partnered with Verint Systems for an integration designed to help organizations address undesirable behavior, improve front office reviews and reduce regulatory and audit response times.
One focus is one voice recordings. This new technology allows companies to monitor trading floor calls. RedOwl clients can now monitor calls, and access multilingual transcriptions with automatic caller separation.
“RedOwl helps provide a new level of insight and perspective into trading floor activities—especially through our advanced call recording and speech analytics solutions,” Verint SVP John Bourne said. “Our ability to transcribe all of the logs into the RedOwl analytics platform is unique in providing organizations with the insights they need to rapidly detect and respond to out-of-compliance activities.”
RedOwl’s platform combines email, chat, and voice with structured data, such as trades, physical access logs, human resources records, news feeds and print logs.
Verint’s software records conversations and employee desktop activity while quickly identifying troublesome areas.
“Our partnership with Verint allows RedOwl to provide a comprehensive regulatory surveillance solution,” RedOwl CEO Brian White said. “The landscape for compliance and risk professionals has become increasingly complex, and the RedOwl and Verint partnership enables an unmatched capability to analyze voice alongside email, chat, trades and market data in a single platform.”