CRMNEXT to support Amazon Connect

Global financial services CRM provider CRMNEXT announced this week it will support its customers through the use of Amazon Connect, a new, cloud-based contact center service from Amazon Web Services. CRMNEXT will be able to help banks increase their use of intelligent assistants as they seek to improve the branch, call center and digital customer experiences.

Amazon Connect allows companies to establish and manage cloud-supported customer contact centers. It integrates with Amazon Lex to provide natural customer conversations and skills-based routing for those callers needing to speak to an agent.


Free newsletter signup
I agree to have my personal information transfered to MailChimp ( more information )
Never miss another Bankless Times news story as we send you hand-picked articles every morning
We hate spam. Your email address will not be sold or shared with anyone else. You will only receive our daily newsletter. You can unsubscribe at any time.