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How artificial intelligence can improve the call center experience

The robots aren't coming, they're already here. "Here" is many places, including call centres, Genpact's global retail consulting leader Raj…

Veridium capitalizing on early growth

With his company on a roll, it was a good opportunity to talk to Veridium CEO James Stickland. A provider…

WalkMe walks users through digital adoption

Your new technology is only as good as your the customer's ability to interact with it and staff's ability to…

Financial institutions embracing AI: Synechron

Financial services consulting and technology services provider Synechron said recent data shows financial institutions are embracing artificial intelligence (AI). Since…

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