call center

Pindrop Express validates numbers before reaching call center

Pindrop, a provider of voice security and authentication, today announced Pindrop Express, a risk-based authentication solution with carrier embedded capabilities that can validate the customer’s phone number prior to the call arriving at the contact center. Express delivers a simple ...

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Nanorep improving virtual assistant, bot user experience

The quality of virtual assistants and smart bot solutions for customer service and e-commerce solutions have improved to the point they can help companies realize significant savings and greater efficiency in their help center operations, Lior Bachar said. Mr. Bachar ...

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PIndrop research reveals latest fraud information

Call center fraud protection and authentication company Pindrop has released its 2016 Call Center Fraud Report. The analysis of more than 10 million calls to UK and US-based enterprise call centers looks at vertical impact, attacker device type and location ...

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