Alt-Finance

Banks have CX work to do – Protiviti survey

Banks have CX work to do – Protiviti survey

Results of Protiviti’s second annual Consumer Banking Survey show banks have work to do to improve customers’ experience. More than 2,000 American customers were surveyed. While 93 percent of customers feel banks at least meet their expectations, only 36 percent ...

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Market turmoil: what are CoCos?

Market turmoil: what are CoCos?

Contingent convertible bonds allow banks to skip interest payments without defaulting, and can be converted to shares or written down if a bank runs into financial difficulties

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