Banks: The roadmap to blockchain

The following is a guest post by Marika Lulay, CEO of GFT, a provider of technology to the financial sector.   Blockchain is quickly becoming one of the most widely used buzzwords in the financial sector with seemingly limitless applications ...

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Banks have CX work to do – Protiviti survey

Results of Protiviti’s second annual Consumer Banking Survey show banks have work to do to improve customers’ experience. More than 2,000 American customers were surveyed. While 93 percent of customers feel banks at least meet their expectations, only 36 percent ...

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