SVP and global head of payments Andres Ricaurte has only been on the job for a few months but he likes what he sees at Mphasis. A publicly traded IT services firm, Mphasis applies cloud computing and cognitive technologies to provide personalized digital experiences for clients.
Mr. Ricaurte describes his role as driving the adoption of
new technology to help clients solve old world problems. And those problems are
widespread, with an estimated 85 percent of B2B interactions still paper-based.
There is a strong starting point, as Mr. Ricaurte said his clients see tremendous room for growth in commercial payments just like they have seen in peer-to-peer and consumer payments.
“Things are in the early stages but it’s growing
exponentially,” Mr. Ricaurte began.
It is key to equip customers for today’s digital value
chain, Mr. Ricaurte explained. On the plus side, much of that value is already
within the company in the form of data, but that data is spread out in
disparate forms amongst the many different source providers a company interacts
with. The challenge becomes harmonizing, then interpreting, that information.
That often involves the modernization of decades-old
infrastructure, a process not for the faint of heart. Do you automatically look
to the cloud? Are your service providers in the cloud? How do you transform
yourself into a digital player to compete with the natively digital upstarts?
Just because data is in the cloud doesn’t mean its easily
accessible, Mr. Ricaurte cautioned. Just like other systems, different clouds
are not automatically able to talk to each other.
“There’s no solution, no single source of truth,” Mr.
Customers drive the process as they seek to improve banking
relationships which are not working due to system incompatibility, he added.
They see AWS, Microsoft’s Azure and Google Cloud and believe the question isn’t
if but how to move to the cloud.
“Whomever owns the customer profile owns the customer
relationship,” Mr. Ricaurte said.
But where to begin? The process is customer-led, with
Mphasis facilitating the client’s desired outcomes by building the right
cognitive technology and engagement layers.
“Identify customer outcomes, work backwards and repeat,” Mr.
The focus is on simplifying what are complex processes when you look under the hood, he added. For example a mid-sized to large manufacturing firm may have 14 internal systems and five or six more banking relationships. Mphasis looks at each individual portal, takes the right data sets from them, and reassembles a single source of truth providing one view while showing how to use AI and machine learning to generate desired outcomes and identify value added enhancements.
“Single source of truth” is a phrase Mr. Ricaurte used often
during our conversation, and that is because it is vital to providing value. It
harmonizes data, making it easier for decision makers to have a comprehensive
view of the company. That helps even mid-sized business who struggle with the
costs of implementing expensive technology that can also help with such
decisions. It also supports larger, more creative solutions like cloud-based
Not all data has the same value, however, so service providers
like Mphasis help companies identify the 20 percent of data points which can
return 80 percent of the value. For that to happen a typical company may have
to reconcile multiple disconnected banking, accounting, CRM, procurement and
And remember the goals you established at the beginning of this process. That will help guide your path through the forests of data. If a company wishes to maximize credit card rewards for example, technology can direct certain expenses to credit cards and away from less profitable methods. With customer approvals, email invoicing can be monitored for additional data or to maximize the time before invoices have to be paid.
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